Frequently Asked Questions
Everything you need to know about our natural skincare and services.
Are MooGoo products suitable for sensitive skin?
Yes, our products are specifically formulated with natural ingredients and are free from harsh chemicals like SLS and parabens, making them ideal for sensitive or irritable skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on the destination.
Do you test your products on animals?
No, MooGoo is a strictly cruelty-free brand. We do not test any of our finished products or ingredients on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund or exchange.
Can I use your products during pregnancy?
Most of our products are safe for use during pregnancy; however, we always recommend consulting with your healthcare professional and checking the specific ingredient list on the product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and various 'Buy Now, Pay Later' services like Afterpay and Klarna.